*{box-sizing:border-box;margin:0;padding:0}
:root{--bg:#f4f7fb;--card:#fff;--line:#dfe7f0;--text:#132238;--muted:#64748b;--green:#0f8a5f;--orange:#c96500;--blue:#1d4ed8;--red:#b42318}
body{font-family:'Manrope',sans-serif;background:var(--bg);color:var(--text);min-height:100vh}
button,input{font-family:'Manrope',sans-serif}
.hidden{display:none!important}

.login{min-height:100vh;display:grid;grid-template-columns:minmax(0,1fr) minmax(340px,440px);background:linear-gradient(140deg,#eaf5ff 0,#f4f7fb 60%)}
.login-left{padding:50px clamp(22px,6vw,88px);display:flex;flex-direction:column;justify-content:center}
.brand{font-size:24px;font-weight:800;color:#103a75;margin-bottom:24px}
.login-left h1{font-size:clamp(32px,6vw,58px);line-height:1.04;letter-spacing:-1px;margin-bottom:12px}
.login-left p{font-size:17px;color:#4c5f78;line-height:1.65;max-width:620px}
.login-mini{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px;max-width:680px;margin-top:28px}
.login-mini .box{background:#ffffffcc;border:1px solid var(--line);border-radius:12px;padding:12px}
.login-mini span{display:block;font-size:11px;font-weight:800;text-transform:uppercase;color:#73839a;margin-bottom:5px}
.login-mini strong{font-size:30px}
.login-right{display:flex;align-items:center;justify-content:center;padding:22px}
.login-card{width:min(420px,100%);background:var(--card);border:1px solid var(--line);border-radius:18px;padding:24px;box-shadow:0 18px 42px rgba(12,27,47,.08)}
.login-card h2{font-size:25px;margin-bottom:8px}
.login-card p{font-size:14px;color:var(--muted);line-height:1.6;margin-bottom:16px}
.field{display:flex;flex-direction:column;gap:6px;margin-bottom:12px}
.field label{font-size:11px;font-weight:800;text-transform:uppercase;color:#4c607a}
.field input,.phone-row input{width:100%;border:1.5px solid var(--line);border-radius:10px;padding:12px 13px;font-size:15px;outline:none}
.field input:focus,.phone-row input:focus{border-color:var(--green);box-shadow:0 0 0 4px rgba(15,138,95,.12)}
.btn{border:none;border-radius:10px;padding:11px 13px;font-size:14px;font-weight:800;cursor:pointer}
.btn-main{background:var(--green);color:#fff;width:100%}
.btn-ghost{background:#fff;color:#334b67;border:1.5px solid var(--line)}
.btn-danger{background:#fff0f0;color:#9f1c1c;border:1.5px solid #f3c8c8}
.auth-info{margin-top:10px;min-height:18px;font-size:13px;font-weight:700;color:var(--muted)}
.auth-info.err{color:var(--red)}
.auth-info.ok{color:var(--green)}

.top{position:sticky;top:0;z-index:10;background:#fffffff2;border-bottom:1px solid var(--line);backdrop-filter:blur(12px)}
.top-inner{max-width:1180px;margin:0 auto;padding:13px 18px;display:flex;justify-content:space-between;align-items:center;gap:10px;flex-wrap:wrap}
.top-left{display:flex;align-items:center;gap:10px}
.logo{font-size:20px;font-weight:900;color:#132238}
.status{display:inline-flex;align-items:center;gap:7px;padding:6px 10px;border-radius:999px;background:#eef4ff;color:#486080;font-size:12px;font-weight:800}
.dot{width:8px;height:8px;border-radius:999px;background:#aab8ca}
.status.ok .dot{background:#22c55e}
.status.err .dot{background:#ef4444}
.userbar{display:flex;align-items:center;gap:8px;flex-wrap:wrap}
.user-email{font-size:13px;color:#61758e;font-weight:700;padding-right:4px}

.main{max-width:1180px;margin:0 auto;padding:18px;display:grid;grid-template-columns:minmax(0,1fr) 340px;gap:12px}
.hero{background:linear-gradient(135deg,#ffffff 0,#eef6ff 100%);border:1px solid var(--line);border-radius:20px;padding:22px 22px 18px;margin-bottom:12px}
.hero h1{font-size:33px;line-height:1.04;letter-spacing:-1px;margin-bottom:8px}
.hero p{font-size:15px;color:#425770;line-height:1.7}
.summary-line{font-size:19px;font-weight:800;color:#132238;line-height:1.5;max-width:880px}
.summary-note{margin-top:8px;font-size:13px;color:#66798f}

.cards{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:10px;margin-bottom:12px}
.card{background:var(--card);border:1px solid var(--line);border-radius:16px;padding:16px}
.card span{display:block;font-size:11px;font-weight:800;text-transform:uppercase;color:#73839a;margin-bottom:8px}
.card strong{display:block;font-size:34px;line-height:1.05}
.card p{font-size:13px;color:var(--muted);margin-top:8px;line-height:1.5}
.card.alert{background:#fff6f5;border-color:#f5d0cc}
.card.alert strong{color:var(--red)}
.card.focus{background:#fff7ec;border-color:#f3dfbe}
.card.focus strong{color:var(--orange)}
.card.value{background:#eef8f3;border-color:#d5eadf}
.card.value strong{color:var(--green)}
.card.info{background:#f2f7ff;border-color:#dbe7fb}
.card.info strong{color:var(--blue)}

.insight-list{display:flex;flex-direction:column;gap:8px}
.insight-item{display:flex;justify-content:space-between;gap:10px;align-items:center;border:1px solid #e6eef7;border-radius:12px;background:#fbfdff;padding:10px 12px}
.insight-item strong{font-size:13px;color:#203a57}
.insight-item span{font-size:12px;font-weight:800;color:#5f7591}
.ai-copy{font-size:14px;color:#425770;line-height:1.75}
.ai-copy strong{color:#132238}

.panel{background:var(--card);border:1px solid var(--line);border-radius:16px;overflow:hidden}
.panel-head{padding:14px 16px;border-bottom:1px solid #e9eff6;display:flex;justify-content:space-between;align-items:flex-start;gap:8px;flex-wrap:wrap}
.panel-head h2{font-size:18px}
.panel-head p{font-size:13px;color:var(--muted)}
.filters{display:flex;gap:7px;flex-wrap:wrap}
.pill{border:1.5px solid var(--line);background:#fff;color:#445c78;border-radius:999px;padding:6px 10px;font-size:12px;font-weight:800;cursor:pointer}
.pill.active{background:#132238;color:#fff;border-color:#132238}
.subfilters{display:flex;gap:14px;flex-wrap:wrap;align-items:center;margin:0 0 12px;padding-left:16px}
.subfilters label{display:flex;align-items:center;gap:6px;font-size:12px;font-weight:800;color:#66798f}
.subfilters select{border:1.5px solid var(--line);border-radius:9px;padding:7px 9px;font-size:13px;font-family:inherit;background:#fff;color:#132238;font-weight:700;cursor:pointer;outline:none}
.subfilters select:focus{border-color:var(--green);box-shadow:0 0 0 4px rgba(15,138,95,.12)}
.list{display:flex;flex-direction:column;padding:6px 0}
.list-footer{display:flex;justify-content:center;padding:0 16px 16px}
.btn-more{border:1.5px solid var(--line);background:#fff;border-radius:999px;padding:8px 14px;font-size:12px;font-weight:800;color:#1f3a57;cursor:pointer}
.row{display:flex;flex-direction:column;gap:0;padding:20px 18px;border-bottom:1px solid #eef3f8}
.row:last-child{border-bottom:none}
.badge{display:inline-flex;align-items:center;gap:6px;padding:6px 9px;border-radius:999px;font-size:12px;font-weight:800;width:max-content}
.badge::before{content:'';width:7px;height:7px;border-radius:999px;background:currentColor}
.badge.done{background:#eaf9f1;color:#0f8a5f}
.badge.callback{background:#fff4e8;color:#c96500}
.badge.transfer{background:#edf3ff;color:#1d4ed8}
.badge.problem{background:#fff1ef;color:#b42318}
.badge.live{background:#edf3ff;color:#1d4ed8}
.task-main{display:flex;flex-direction:column;gap:12px;min-width:0}
.task-head{display:flex;align-items:center;gap:8px;flex-wrap:wrap}
.priority{display:inline-flex;align-items:center;padding:6px 9px;border-radius:999px;font-size:12px;font-weight:800}
.priority.high{background:#fff1ef;color:#b42318}
.priority.medium{background:#fff4e8;color:#c96500}
.priority.low{background:#eef5ff;color:#1d4ed8}
.maintext strong{display:block;font-size:16px;margin-bottom:4px}
.maintext span{display:block;font-size:14px;color:var(--muted);line-height:1.6}
.task-meta{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:8px}
.task-meta div{border:1px solid #e6eef7;border-radius:10px;background:#fbfdff;padding:10px 12px}
.task-meta em{display:block;font-style:normal;font-size:11px;font-weight:800;text-transform:uppercase;color:#73839a;margin-bottom:5px}
.task-meta b{display:block;font-size:13px;color:#213b57;line-height:1.5;white-space:normal}
.task-meta .meta-anliegen b{font-size:12px;color:#3a5270;line-height:1.55}
.task-footer{display:flex;justify-content:space-between;gap:10px;align-items:center;flex-wrap:wrap}
.next{font-size:13px;font-weight:800;color:#36506f}
.next small{display:block;color:#8090a5;margin-top:4px;font-weight:700}
.task-actions{display:flex;flex-wrap:wrap;gap:8px;margin-top:4px}
.btn-mini{border:1.5px solid var(--line);background:#fff;border-radius:10px;padding:9px 13px;font-size:12px;font-weight:800;color:#27415f;cursor:pointer}
.btn-mini.primary{background:#132238;border-color:#132238;color:#fff}
.btn-mini.done{background:#eef8f3;border-color:#d8ebdf;color:#0f8a5f}
.btn-mini.finish-pill{min-width:132px}
.btn-mini.finish-only{min-width:44px;padding:9px 12px}
.btn-mini:disabled{opacity:.45;cursor:not-allowed}
.empty{padding:30px 14px;text-align:center;color:#6f8198;font-size:14px}

.row{cursor:pointer;transition:background .12s}
.row:hover{background:#f7fbff}

.detail-overlay{position:fixed;inset:0;background:rgba(10,20,40,.5);z-index:100;display:flex;align-items:center;justify-content:center;padding:18px}
.detail-panel{background:#fff;width:min(640px,100%);max-height:90vh;overflow-y:auto;border-radius:20px;padding:24px;display:flex;flex-direction:column;gap:14px;box-shadow:0 30px 80px rgba(0,0,0,.3)}
.detail-panel-head{display:flex;justify-content:space-between;align-items:flex-start;gap:10px}
.detail-panel-head .head-title{flex:1;min-width:0}
.detail-panel-head h3{font-size:22px;line-height:1.2}
.detail-panel-head .sub{font-size:13px;color:var(--muted);font-weight:700;margin-top:3px}
.detail-panel-head button{background:none;border:1px solid var(--line);border-radius:10px;font-size:20px;width:38px;height:38px;cursor:pointer;flex-shrink:0;color:var(--muted)}
.detail-hero{background:linear-gradient(135deg,#eef6ff,#f7fbff);border:1px solid #dbe7fb;border-radius:14px;padding:16px 18px}
.detail-hero em{display:block;font-style:normal;font-size:11px;font-weight:800;text-transform:uppercase;color:#5f7591;letter-spacing:.4px;margin-bottom:6px}
.detail-hero p{font-size:18px;line-height:1.45;font-weight:700;color:#132238}
.detail-section em{display:block;font-style:normal;font-size:11px;font-weight:800;text-transform:uppercase;color:#6f839d;margin-bottom:8px;letter-spacing:.3px}
.detail-bullets{display:flex;flex-direction:column;gap:6px}
.detail-bullets div{position:relative;padding:9px 12px 9px 26px;border-radius:10px;background:#fbfdff;border:1px solid #e6eef7;font-size:14px;line-height:1.5;color:#213b57}
.detail-bullets div::before{content:'';position:absolute;left:11px;top:15px;width:6px;height:6px;border-radius:999px;background:#1d4ed8}
.detail-action{background:#edf3ff;border:1px solid #d8e5ff;border-radius:12px;padding:12px 14px}
.detail-action em{display:block;font-style:normal;font-size:11px;font-weight:800;text-transform:uppercase;color:#1d4ed8;margin-bottom:5px}
.detail-action p{font-size:15px;font-weight:800;color:#1d4ed8;line-height:1.4}
.detail-callback{background:#fff4e8;border:1px solid #f3dfbe;border-radius:12px;padding:12px 14px}
.detail-callback em{display:block;font-style:normal;font-size:11px;font-weight:800;text-transform:uppercase;color:#9a5700;margin-bottom:5px}
.detail-callback p{font-size:15px;font-weight:800;color:#9a5700;line-height:1.4}
.detail-meta{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px}
.detail-meta div{border:1px solid #e6eef7;border-radius:10px;background:#fbfdff;padding:10px 12px}
.detail-meta em{display:block;font-style:normal;font-size:10px;font-weight:800;text-transform:uppercase;color:#73839a;margin-bottom:4px}
.detail-meta b{display:block;font-size:13px;color:#213b57;font-weight:700}
.detail-chips{display:flex;flex-wrap:wrap;gap:7px}
.detail-chips .badge{font-size:12px}
.chip-topic{display:inline-flex;align-items:center;padding:6px 11px;border-radius:999px;font-size:12px;font-weight:800;background:#eef4ff;color:#3a5270}
.chip-mood{display:inline-flex;align-items:center;padding:6px 11px;border-radius:999px;font-size:12px;font-weight:800}
.chip-mood.pos{background:#eaf9f1;color:#0f8a5f}
.chip-mood.neg{background:#fff1ef;color:#b42318}
.chip-mood.neu{background:#eef2f7;color:#5a6b82}
.detail-done{background:#eaf9f1;border:1px solid #d3ecdd;border-radius:12px;padding:12px 14px}
.detail-done em{display:block;font-style:normal;font-size:11px;font-weight:800;text-transform:uppercase;color:#0f8a5f;margin-bottom:5px}
.detail-done p{font-size:15px;font-weight:700;color:#0c6b4a;line-height:1.4}
@media(max-width:560px){.detail-panel{padding:18px;border-radius:16px}.detail-meta{grid-template-columns:1fr}}

.right{display:flex;flex-direction:column;gap:10px;position:sticky;top:86px;height:max-content}
.right .box{background:var(--card);border:1px solid var(--line);border-radius:16px;padding:15px}
.right h3{font-size:18px;margin-bottom:7px}
.right p{font-size:13px;color:var(--muted);line-height:1.65;margin-bottom:10px}
.phone-row{display:flex;gap:7px;flex-wrap:wrap}
.phone-row .btn{min-width:110px}
.message{display:none;margin-top:9px;font-size:13px;font-weight:700}
.message.ok{display:block;color:var(--green)}
.message.err{display:block;color:var(--red)}

.ring-card{background:var(--card);border:1px solid var(--line);border-radius:16px;padding:18px;display:flex;align-items:center;gap:18px}
.ring-wrap{position:relative;width:112px;height:112px;flex-shrink:0}
.ring-wrap svg{transform:rotate(-90deg)}
#ring-progress{transition:stroke-dashoffset .6s ease,stroke .3s ease}
.ring-center{position:absolute;inset:0;display:flex;flex-direction:column;align-items:center;justify-content:center}
.ring-center strong{font-size:24px;line-height:1}
.ring-center span{font-size:10px;font-weight:800;text-transform:uppercase;color:#73839a;margin-top:3px}
.ring-info{min-width:0}
.ring-info h3{font-size:18px;margin-bottom:4px}
.ring-info p{font-size:13px;color:var(--muted);line-height:1.5}
.ring-info .big{font-size:15px;color:#132238;font-weight:800;margin-top:8px}
.ring-info .left{font-size:12px;color:#66798f;font-weight:700;margin-top:2px}
.analytics{display:grid;grid-template-columns:repeat(auto-fit,minmax(120px,1fr));gap:8px;margin-bottom:14px}
.bars{display:flex;flex-direction:column;gap:10px}
.bar-row{display:flex;flex-direction:column;gap:5px}
.bar-row .bar-top{display:flex;justify-content:space-between;font-size:13px;font-weight:700;color:#213b57}
.bar-track{height:9px;border-radius:999px;background:#eef3f8;overflow:hidden}
.bar-fill{height:100%;border-radius:999px;background:linear-gradient(90deg,#1d4ed8,#3b82f6);transition:width .5s ease}
.contact-search{width:100%;border:1.5px solid var(--line);border-radius:10px;padding:10px 12px;font-size:14px;outline:none}
.contact-search:focus{border-color:var(--green);box-shadow:0 0 0 4px rgba(15,138,95,.12)}
.contacts{display:flex;flex-direction:column}
.contact-row{display:flex;align-items:center;gap:12px;padding:14px 18px;border-bottom:1px solid #eef3f8;cursor:pointer;transition:background .12s}
.contact-row:last-child{border-bottom:none}
.contact-row:hover{background:#f7fbff}
.contact-av{width:42px;height:42px;border-radius:12px;background:#eef4ff;color:#1d4ed8;display:flex;align-items:center;justify-content:center;font-weight:800;font-size:15px;flex-shrink:0}
.contact-av.open{background:#fff4e8;color:#c96500}
.contact-main{flex:1;min-width:0}
.contact-main strong{display:block;font-size:15px;color:#132238;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.contact-main span{display:block;font-size:13px;color:#66798f;margin-top:2px}
.contact-meta{text-align:right;flex-shrink:0}
.contact-count{display:inline-block;font-size:12px;font-weight:800;color:#1d4ed8;background:#eef4ff;padding:3px 9px;border-radius:999px}
.contact-count.repeat{color:#0f8a5f;background:#eaf9f1}
.contact-when{display:block;font-size:12px;color:#8090a5;margin-top:5px;font-weight:700}
.contact-stats{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:8px}
.contact-stats div{border:1px solid #e6eef7;border-radius:10px;background:#fbfdff;padding:10px 8px;text-align:center}
.contact-stats em{display:block;font-style:normal;font-size:10px;font-weight:800;text-transform:uppercase;color:#73839a;margin-bottom:4px}
.contact-stats b{font-size:15px;color:#132238}
.contact-actions{display:flex;gap:8px}
.contact-actions .btn-mini{flex:1;text-align:center}
.timeline{display:flex;flex-direction:column;gap:8px}
.tl-item{border:1px solid #e6eef7;border-radius:10px;background:#fbfdff;padding:11px 13px;cursor:pointer;transition:background .12s}
.tl-item:hover{background:#f2f7ff}
.tl-top{display:flex;justify-content:space-between;align-items:center;gap:8px;margin-bottom:5px}
.tl-top small{font-size:12px;color:#8090a5;font-weight:700}
.tl-item p{font-size:13px;color:#3a5270;line-height:1.5}
.tabs{position:sticky;top:52px;z-index:9;background:#fffffff2;border-bottom:1px solid var(--line);backdrop-filter:blur(12px)}
.tabs-inner{max-width:1180px;margin:0 auto;padding:0 18px;display:flex;gap:2px;overflow-x:auto}
.tab{border:none;background:none;padding:14px 16px;font-size:14px;font-weight:800;color:#64748b;cursor:pointer;border-bottom:3px solid transparent;white-space:nowrap}
.tab:hover{color:#132238}
.tab.active{color:#0f8a5f;border-bottom-color:#0f8a5f}
.view-wrap{max-width:1180px;margin:0 auto;padding:18px}
.an-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px;margin-bottom:12px}
.hourbars{display:flex;align-items:flex-end;gap:3px;height:96px}
.hourbars .hb{flex:1;background:#dbe7fb;border-radius:3px 3px 0 0;min-height:3px}
.hourbars .hb.peak{background:#1d4ed8}
.hour-axis{display:flex;justify-content:space-between;font-size:10px;color:#8090a5;font-weight:700;margin-top:7px}
.fb-hero{display:flex;align-items:center;gap:22px;margin-bottom:16px}
.fb-score{font-size:52px;font-weight:800;line-height:1;color:#0f8a5f}
.fb-stars{font-size:13px;color:#66798f;font-weight:700;margin-top:4px}
.fb-dist{flex:1;display:flex;flex-direction:column;gap:6px}
@media(max-width:980px){.an-grid{grid-template-columns:1fr}}
.transcript{display:flex;flex-direction:column;gap:8px;max-height:360px;overflow-y:auto;padding-right:4px}
.tr{padding:9px 12px;border-radius:10px;font-size:14px;line-height:1.5}
.tr strong{display:block;font-size:10px;font-weight:800;text-transform:uppercase;margin-bottom:3px;letter-spacing:.3px}
.tr-agent{background:#eef4ff;color:#213b57}
.tr-agent strong{color:#1d4ed8}
.tr-user{background:#eaf9f1;color:#0c3d2a}
.tr-user strong{color:#0f8a5f}
.transcript-audio{width:100%;margin-bottom:10px}
@media(max-width:1120px){.cards{grid-template-columns:repeat(2,minmax(0,1fr))}}
@media(max-width:980px){.main{grid-template-columns:1fr}.cards{grid-template-columns:repeat(2,minmax(0,1fr))}.right{position:static}.task-meta{grid-template-columns:1fr}}
@media(max-width:680px){.login{grid-template-columns:1fr}.login-left{padding:34px 18px 10px}.login-right{padding:16px}.login-mini{grid-template-columns:1fr}.cards{grid-template-columns:1fr}.hero h1{font-size:28px}.summary-line{font-size:17px}.task-head,.task-footer{align-items:flex-start}}